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CareersSkillsSalariesLog InGet Started
© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT
DestinAI
CareersSkillsSalariesLog InGet Started
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Occupation
· Global Standards

live chat operator

Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time.

View on ESCO

DESCRIPTION

Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.

THEORETICAL KNOWLEDGE

OPTIONALAdjacent knowledge that strengthens fit
communication principles

PRACTICAL SKILLS

ESSENTIALApplied skills & competences
keep task records
process data
respond to inquiries in written form
OPTIONALOptional competences
utilise cross-selling
handle helpdesk problems

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SIMILAR OCCUPATIONS

21 SHARED SKILLS

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customer service representative

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. The…

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Skills overview

35total
17 essential
18 optional

Breakdown

Knowledge
1
Skills
5

Official resource

View official definition

Quick insight

This role requires 17 essential competences across both theoretical knowledge and practical skills.

DATA SOURCED FROM ESCO (EUROPEAN COMMISSION) & O*NET (U.S. DEPARTMENT OF LABOR)

© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT