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CareersSkillsSalariesLog InGet Started
© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT
DestinAI
CareersSkillsSalariesLog InGet Started
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Occupation
· Global Standards

customer service representative

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers.

View on ESCO

DESCRIPTION

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

THEORETICAL KNOWLEDGE

OPTIONALAdjacent knowledge that strengthens fit
consumer protection
data mining methods

PRACTICAL SKILLS

ESSENTIALApplied skills & competences
process order forms with customer's information
process data
ensure client orientation
OPTIONALOptional competences
show diplomacy

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SIMILAR OCCUPATIONS

15 SHARED SKILLS

sales processor

Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with …

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15 SHARED SKILLS

technical sales representative

Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.

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13 SHARED SKILLS

commercial sales representative

Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.

VIEW DETAILS

Skills overview

39total
24 essential
15 optional

Breakdown

Knowledge
2
Skills
4

Official resource

View official definition

Quick insight

This role requires 24 essential competences across both theoretical knowledge and practical skills.

DATA SOURCED FROM ESCO (EUROPEAN COMMISSION) & O*NET (U.S. DEPARTMENT OF LABOR)

© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT