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CareersSkillsSalariesLog InGet Started
© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT
DestinAI
CareersSkillsSalariesLog InGet Started
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Occupation
· Global Standards

call centre supervisor

Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

View on ESCO

DESCRIPTION

Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

THEORETICAL KNOWLEDGE

OPTIONALAdjacent knowledge that strengthens fit
teamwork principles

PRACTICAL SKILLS

ESSENTIALApplied skills & competences
manage business knowledge
maintain high quality of calls
analyse staff capacity
OPTIONALOptional competences
build rapport with people from different cultural backgrounds
tolerate stress

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SIMILAR OCCUPATIONS

14 SHARED SKILLS

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call centre agent

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Skills overview

33total
21 essential
12 optional

Breakdown

Knowledge
1
Skills
5

Official resource

View official definition

Quick insight

This role requires 21 essential competences across both theoretical knowledge and practical skills.

DATA SOURCED FROM ESCO (EUROPEAN COMMISSION) & O*NET (U.S. DEPARTMENT OF LABOR)

© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT