DestinAI
CareersSkillsLog InGet Started
CareersSkillsAboutLog InGet Started →

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
DestinAI
CareersSkillsLog InGet Started
CareersSkillsAboutLog InGet Started →
← Back to directory
§ OCCUPATION · GLOBAL STANDARDS

call centre supervisor

Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

View on Official Portal ↗
Description

Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
employment lawcall routingcall-centre technologiescall quality assurance managementcharacteristics of productscharacteristics of services
OPTIONALAdjacent knowledge that strengthens fit
teamwork principles
Practical Skills
ESSENTIALApplied skills & competences
manage business knowledgemaintain high quality of callsanalyse staff capacitysecure sensitive customer's informationsupervise data entrycreate solutions to problemstrain employeesinterpret automatic call distribution datamanage ICT projecthave computer literacymeasure call qualityperform project managementforecast workloadperform data analysispresent reports
OPTIONALOptional competences
build rapport with people from different cultural backgroundstolerate stressabide by business ethical code of conductsuse customer relationship management softwaremanage staffanalyse call performance trendsspeak different languagesrecruit employeesprovide customer follow-up servicesapply information security policiesadapt to changing situations

GLOBAL RESOURCE

View official definition ↗

SKILLS OVERVIEW

33 total
21 essential · 12 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice