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CareersSkillsSalariesLog InGet Started
© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT
DestinAI
CareersSkillsSalariesLog InGet Started
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Occupation
· Global Standards

customer contact centre information clerk

Customer contact centre information clerks provide information to customers via the telephone and other media such as email.

View on ESCO

DESCRIPTION

Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.

THEORETICAL KNOWLEDGE

ESSENTIALTheoretical knowledge required
customer insight

PRACTICAL SKILLS

ESSENTIALApplied skills & competences
perform customer management
communicate by telephone
OPTIONALOptional competences
assist customers
prepare correspondence for customers
provide customers with order information

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SIMILAR OCCUPATIONS

10 SHARED SKILLS

contact centre manager

Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and…

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10 SHARED SKILLS

client relations manager

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them…

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9 SHARED SKILLS

live chat operator

Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance servic…

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Skills overview

32total
14 essential
18 optional

Breakdown

Knowledge
1
Skills
5

Official resource

View official definition

Quick insight

This role requires 14 essential competences across both theoretical knowledge and practical skills.

DATA SOURCED FROM ESCO (EUROPEAN COMMISSION) & O*NET (U.S. DEPARTMENT OF LABOR)

© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT