motor vehicle aftersales manager

Description

Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

consumer protection product comprehension commercial law

OPTIONALAdjacent knowledge that strengthens fit

car controls teamwork principles competition law sales argumentation parts pricing employment law types of vehicles new vehicles on the market

Practical Skills

ESSENTIALApplied skills & competences

plan event marketing for promotional campaigns manage aftersales processes to comply with business standards show diplomacy apply business acumen develop aftersale policies negotiate sales contracts monitor after sales records produce statistical financial records ensure compliance with warranty contracts manage staff perform customers’ needs analysis guarantee customer satisfaction provide customer follow-up services use mathematical tools for managing vehicles supervise sales activities build business relationships

OPTIONALOptional competences

think proactively to secure sales implement customer follow-up report accounts of the professional activity apply numeracy skills meet deadlines give instructions to staff operate dealership management system