quality services manager

Description

Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company's performance and implement changes where necessary.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

quality standards business processes business knowledge corporate social responsibility database quality standards quality assurance methodologies

OPTIONALAdjacent knowledge that strengthens fit

business strategy concepts project management customer service management systems standards

Practical Skills

ESSENTIALApplied skills & competences

follow company standards improve business processes perform quality audits define quality standards create solutions to problems strive for company growth train staff in quality procedures oversee stock quality control liaise with managers adhere to organisational guidelines analyse test data

OPTIONALOptional competences

lead inspections use measurement instruments analyse business processes plan health and safety procedures set quality assurance objectives perform project management perform pre-assembly quality checks communicate test results to other departments assess supplier risks evaluate employees