receptionist

Receptionists are responsible for the reception area of a business.

DESCRIPTION

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

THEORETICAL KNOWLEDGE

ESSENTIALTheoretical knowledge required

company policies

PRACTICAL SKILLS

ESSENTIALApplied skills & competences

maintain reception area

communicate by telephone

OPTIONALOptional competences

use office systems

use different communication channels

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DATA SOURCED FROM ESCO (EUROPEAN COMMISSION) & O*NET (U.S. DEPARTMENT OF LABOR)