receptionist

Description

Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

company policies customer service

OPTIONALAdjacent knowledge that strengthens fit

accounting techniques office administration

Practical Skills

ESSENTIALApplied skills & competences

maintain reception area communicate by telephone greet guests use microsoft office communicate with customers communicate verbal instructions disseminate messages to people administer appointments disseminate internal communications adhere to organisational guidelines maintain logbooks