hotel concierge

Description

Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

Theoretical Knowledge

OPTIONALAdjacent knowledge that strengthens fit

property management software

Practical Skills

ESSENTIALApplied skills & competences

handle customer complaints greet guests identify customer's needs maintain customer service maintain relationship with customers comply with food safety and hygiene assist at check-in provide tourism related information assist clients with special needs

OPTIONALOptional competences

implement marketing strategies implement sales strategies maintain reception area handover the service area process reservations take room service orders detect drug abuse maintain incident reporting records handle personal identifiable information assess cleanliness of areas deliver correspondence distribute local information materials ensure the privacy of guests