§ OCCUPATION · GLOBAL STANDARDS

insurance claims manager

Insurance claims managers lead the team of insurance claims officers to ensure they handle insurance claims properly and efficiently.

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Description

Insurance claims managers lead the team of insurance claims officers to ensure they handle insurance claims properly and efficiently. They deal with more complex customer complains and assist with fraudulent cases. Insurance claims managers work with insurance brokers, agents, loss adjusters and customers.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

fraud detection insurance law financial statements financial management types of insurance financial analysis corporate social responsibility principles of insurance

OPTIONALAdjacent knowledge that strengthens fit

insurance market

Practical Skills

ESSENTIALApplied skills & competences

follow company standards enforce financial policies organise a damage assessment review insurance process manage claim files conduct financial audits manage staff strive for company growth analyse market financial trends lead claim examiners advise on financial matters prepare financial auditing reports handle incoming insurance claims liaise with managers manage claims process

OPTIONALOptional competences

manage contract disputes handle customer complaints analyse financial risk assess customer credibility handle financial disputes estimate damage apply technical communication skills analyse insurance risk plan health and safety procedures create insurance policies create a financial plan recruit employees ensure cross-department cooperation initiate claim file analyse claim files analyse financial performance of a company manage financial risk

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)