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§ OCCUPATION · GLOBAL STANDARDS

office clerk

Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department.

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Description

Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
company policiesinformation confidentiality
OPTIONALAdjacent knowledge that strengthens fit
transcription methodsdocument sharing proceduresaccounting techniques
Practical Skills
ESSENTIALApplied skills & competences
fill out formsapply grammar and spelling rulesalign content with formuse office systemsuse different communication channelshandle mailcommunicate by telephoneprocess dataprepare correspondence for customersfile documentsorganise facilities for office personneluse spreadsheets softwareperform office routine activitiesmaintain correspondence recordsroute correspondence to business departmentsprocess commissioned instructionsfacilitate access to informationcommunicate with customershandle delivered packagesdeliver correspondencedisseminate messages to peopledisseminate internal communicationsorganise business documentsmanage digital documents
OPTIONALOptional competences
maintain inventory of office suppliesserve beveragescommunicate with customer service departmentperform cleaning dutiestranslate keywords into full textsuse software for data preservationuse free typing techniquesissue sales invoicesuse microsoft officedigitise documentsmanage digital archivesrespect data protection principlesmonitor staff absencesmaintain internal communication systemsensure proper document managementdraft corporate emailsprocess customer orderskeep records of customer interactionuse personal organization software

GLOBAL RESOURCE

View official definition ↗

SKILLS OVERVIEW

48 total
26 essential · 22 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice