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CareersSkillsSalariesLog InGet Started
© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT
DestinAI
CareersSkillsSalariesLog InGet Started
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Occupation
· Global Standards

customer experience manager

Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry.

View on ESCO

DESCRIPTION

Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.

PRACTICAL SKILLS

ESSENTIALApplied skills & competences
monitor work for special events
maintain customer records
ensure information privacy
OPTIONALOptional competences
develop inclusive communication material
implement marketing strategies
educate on sustainable tourism

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24 SHARED SKILLS

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Skills overview

49total
20 essential
29 optional

Breakdown

Knowledge
0
Skills
6

Official resource

View official definition

Quick insight

This role requires 20 essential competences across practical skill domains.

DATA SOURCED FROM ESCO (EUROPEAN COMMISSION) & O*NET (U.S. DEPARTMENT OF LABOR)

© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT