§ OCCUPATION · GLOBAL STANDARDS

telephone switchboard operator

Telephone switchboard operators establish telephone connections by using switchboards and consoles.

Description

Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

electronic communication

OPTIONALAdjacent knowledge that strengthens fit

ICT communications protocols concepts of telecommunications

Practical Skills

ESSENTIALApplied skills & competences

use computer telephony integration communicate by telephone redirect callers maintain telephony system use communication devices answer incoming calls

OPTIONALOptional competences

handle helpdesk problems greet guests implement a virtual private network monitor communication channels' performance install electronic communication equipment respond to customers' inquiries

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)