§ OCCUPATION · GLOBAL STANDARDS

ticket issuing clerk

Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs.

Description

Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

sales argumentation e-commerce systems product comprehension cancellation policies of service providers characteristics of products characteristics of services

OPTIONALAdjacent knowledge that strengthens fit

recreation activities cultural projects sporting events advertising techniques

Practical Skills

ESSENTIALApplied skills & competences

quote prices sell tickets plan aftersales arrangements prevent shoplifting maintain customer records use different communication channels provide customer guidance on product selection operate cash register process refunds identify customer's needs monitor ticketing issue sales invoices process booking inform customers of activity changes maintain customer service carry out active selling communicate with customers maintain store cleanliness apply numeracy skills monitor stock level demonstrate products' features guarantee customer satisfaction handle personal identifiable information process payments carry out products preparation organise storage facilities ensure compliance with legal requirements provide customer follow-up services stock shelves assist clients with special needs have computer literacy carry out order intake examine merchandise respond to customers' inquiries upsell products keep up to date on local events

OPTIONALOptional competences

assist customers advertise sport venue handle multiple orders simultaneously develop promotional tools speak different languages promote recreation activities stay up-to-date with current events promote event promote cultural venue events check tickets at venue entry

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)