waiting list coordinator

Description

Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of resources.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

health records management medical terminology data protection

OPTIONALAdjacent knowledge that strengthens fit

healthcare administration customer service

Practical Skills

ESSENTIALApplied skills & competences

communicate by telephone perform resource planning answer patients' questions identify patients' medical records administer appointments monitor waiting list plan schedule maintain healthcare user data confidentiality use electronic health records management system

OPTIONALOptional competences

empathise with the healthcare user collect statistics on medical records interact with healthcare users communicate in healthcare advise on efficiency improvements manage information in health care archive healthcare users' records maintain customer service manage administrative systems develop organisational policies perform clerical duties