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§ OCCUPATION · GLOBAL STANDARDS

tour operator representative

Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.

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Description

Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
ecotourismself-service technologies in tourismgeographical areas relevant to tourism
OPTIONALAdjacent knowledge that strengthens fit
virtual realityaugmented reality
Practical Skills
ESSENTIALApplied skills & competences
develop inclusive communication materialprovide performance feedbackeducate on sustainable tourismsupport local tourismsupport community-based tourismhandle customer complaintsbuild a network of suppliers in tourismmanage health and safety standardscollect tourist informationprocess bookingmanage visitor flows in natural protected areasmeasure customer feedbackcreate solutions to problemsmaintain customer servicecommunicate with customersapply foreign languages in tourismhandle personal identifiable informationmanage conservation of natural and cultural heritageprocess paymentswork in a hospitality teamengage local communities in the management of natural protected areasassist clients with special needsprovide customised productsmake logistical arrangementsdevise special promotionsupsell products
OPTIONALOptional competences
prepare travel packagesimplement marketing strategiesimplement sales strategiesmaintain customer recordspromote virtual reality travelling experiencesuse e-tourism platformsmanage the customer experiencenegotiate supplier arrangementsimprove customer traveling experiences with augmented realityensure infrastructure accessibilitynegotiate service with providers

GLOBAL RESOURCE

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SKILLS OVERVIEW

42 total
29 essential · 13 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice