§ OCCUPATION · GLOBAL STANDARDS

rental service representative

Rental service representatives are in charge of renting out equipment and determining specific periods of usage.

Description

Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

company policies product comprehension financial capability

OPTIONALAdjacent knowledge that strengthens fit

machinery products mining, construction and civil engineering machinery products types of maritime vessels contract law credit card payments types of aircraft industrial tools agricultural equipment office equipment

Practical Skills

ESSENTIALApplied skills & competences

assist customers work independently in rental services process data achieve sales targets handle financial transactions identify customer's needs communicate with customers apply numeracy skills guarantee customer satisfaction process payments provide customer follow-up services have computer literacy review completed contracts handle rental overdues provide customers with price information record customers' personal data maintain inventory of rented items manage claims process perform multiple tasks at the same time

OPTIONALOptional competences

build rapport with people from different cultural backgrounds show diplomacy use different communication channels manage contracts communicate by telephone operate cash register use customer relationship management software create solutions to problems speak different languages facilitate official agreement manage theft prevention listen actively

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)