§ OCCUPATION · GLOBAL STANDARDS

head waiter/head waitress

Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit.

Description

Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food and beverages and supervise financial transactions.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

quality assurance methodologies

OPTIONALAdjacent knowledge that strengthens fit

sparkling wines food waste monitoring systems

Practical Skills

ESSENTIALApplied skills & competences

advise guests on menus for special events monitor work for special events apply foreign languages in hospitality handle customer complaints manage health and safety standards attend to detail regarding food and beverages check dining room cleanliness coach employees greet guests plan shifts of employees plan menus identify customer's needs execute opening and closing procedures measure customer feedback supervise food quality maintain customer service monitor customer service train employees brief staff on daily menu assist VIP guests maintain relationship with customers manage restaurant service manage stock rotation maximise sales revenues process payments prepare tableware supervise the work of staff on different shifts recruit employees inspect table settings assist clients with special needs control of expenses check prices on the menu store kitchen supplies monitor billing procedures

OPTIONALOptional competences

ensure maintenance of kitchen equipment educate customers on tea varieties educate customers on coffee varieties process reservations handle surveillance equipment use resource-efficient technologies in hospitality monitor stock level monitor check-out point

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)