§ OCCUPATION · GLOBAL STANDARDS

laundry and dry cleaning manager

Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry.

Description

Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry's budget. Laundry and dry cleaning managers ensure the quality standards and that customers' expectations are met.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

quality standards communication principles customer relationship management product comprehension corporate social responsibility customer service

OPTIONALAdjacent knowledge that strengthens fit

cleaning industry health and safety measures organisational policies

Practical Skills

ESSENTIALApplied skills & competences

supervise the management of an establishment follow company standards handle customer complaints manage health and safety standards adjust production schedule plan shifts of employees supervise work identify customer's needs manage staff create solutions to problems maintain customer service ensure equipment maintenance analyse goal progress monitor customer service maintain relationship with customers collaborate in company's daily operations oversee guest laundry service manage teamwork manage budgets

OPTIONALOptional competences

inspect dry cleaning materials implement marketing strategies oversee quality control fix meetings order supplies manage a team plan health and safety procedures read care labels train employees collect items for laundry service manage workflow processes manage profitability manage inventory manage payroll reports discharge employees liaise with managers use solvents evaluate employees

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)