§ OCCUPATION · GLOBAL STANDARDS

hospitality establishment security officer

Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.

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Description

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

human dynamics as part of hospitality security legal use-of-force

Practical Skills

ESSENTIALApplied skills & competences

manage emergency evacuation plans monitor work for special events detain offenders manage health and safety standards deal with unforeseen incidents in hospitality handle surveillance equipment protect important clients manage staff manage outsourced security create solutions to problems detect drug abuse maintain incident reporting records ensure hotel security perform internal investigations comply with food safety and hygiene ensure cross-department cooperation manage security equipment undertake employee screening manage budgets

OPTIONALOptional competences

handle customer complaints plan shifts of employees set standards for handling valuables set payment handling strategies maintain customer service tend to clients' personal items develop working procedures assist clients with special needs procure hospitality products ensure the privacy of guests ensure protection of car parking plan medium to long term objectives

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)