railway sales agent

Description

Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

geographic areas

Practical Skills

ESSENTIALApplied skills & competences

manage difficult clients process order forms with customer's information use different communication channels communicate with customer service department handle petty cash sell train tickets identify customer's needs advise customers on the product range of railway companies communicate with customers apply numeracy skills act with a high level of safety awareness adapt communication style according to recipient persuade clients with alternatives react calmly in stressful situations update message displays communicate clearly with passengers

OPTIONALOptional competences

interpret customer non-verbal communication satisfy customers achieve sales targets act reliably provide high quality customer service follow ethical code of conduct in transport services