ICT operations manager

Description

ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

digital systems innovation processes operations management

OPTIONALAdjacent knowledge that strengthens fit

hardware components core banking software crowdsourcing strategy hardware components suppliers ICT process quality models contract law systems development life-cycle engineering processes insourcing strategy software components libraries software components suppliers outsourcing strategy

Practical Skills

ESSENTIALApplied skills & competences

oversee quality control use different communication channels improve business processes maintain relationship with suppliers use ICT ticketing system manage staff manage changes in ICT system design process train employees track key performance indicators develop ICT workflow perform project management attend to ICT systems quality manage budgets define technology strategy

OPTIONALOptional competences

manage contracts coordinate technological activities implement a virtual private network implement ICT security policies comply with legal regulations develop information standards provide cost benefit analysis reports implement ICT risk management recruit employees apply organisational techniques perform procurement processes