§ OCCUPATION · GLOBAL STANDARDS

front of house manager

Front of house managers are responsible for those areas of a live event venue that are accessible to the public.

Description

Front of house managers are responsible for those areas of a live event venue that are accessible to the public. They make sure interaction with the customers or visitors goes smoothly and professionally. Front of house managers are responsible for ticket sales, any refreshments, and make sure spaces accessible to the public are set out properly. They interact with the venue manager and the stage manager.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

labour legislation

Practical Skills

ESSENTIALApplied skills & competences

supervise event staff carry out end of day accounts react to emergency situations in a live performance environment negotiate health and safety issues with third parties monitor ticketing manage a team promote health and safety manage staff prevent fire in a performance environment ensure health and safety of visitors assess cleanliness of areas monitor guest access

OPTIONALOptional competences

handle customer complaints provide first aid perform first fire intervention monitor check-out point

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)