§ OCCUPATION · GLOBAL STANDARDS

business service manager

Business service managers are reponsible for the provision of professional services to companies.

Description

Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

office administration strategic planning

OPTIONALAdjacent knowledge that strengthens fit

company policies communication principles organisational policies contract law communication facilities management in the organisation human resources department processes

Practical Skills

ESSENTIALApplied skills & competences

identify clients' needs maintain contract administration implement strategic management develop business plans consult with business clients implement strategic planning write work-related reports programme work according to incoming orders make strategic business decisions conclude business agreements maintain professional administration manage administrative systems identify necessary human resources perform clerical duties ensure compliance with purchasing and contracting regulations manage budgets keep personal administration

OPTIONALOptional competences

apply system organisational policies manage contracts analyse staff capacity assist in developing practices for well being of employees promote facilities management services coach employees apply company policies carry out strategic research negotiate sales contracts manage staff budget for financial needs plan facilities management policies control financial resources manage physical resources recruit employees negotiate service with providers

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)