§ OCCUPATION · GLOBAL STANDARDS

park guide

Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature parks.

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Description

Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature parks.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

sightseeing information local area tourism industry local geography geographical areas relevant to tourism

OPTIONALAdjacent knowledge that strengthens fit

animal species tourism market natural areas maintenance plant species environmental impact of tourism

Practical Skills

ESSENTIALApplied skills & competences

monitor visitor tours register visitors support local tourism follow ethical code of conduct in tourism conduct educational activities use different communication channels manage health and safety standards collect visitor fees maintain relationship with suppliers create solutions to problems maintain customer service handle veterinary emergencies escort visitors to places of interest train guides speak different languages handle personal identifiable information manage conservation of natural and cultural heritage select visitor routes ensure health and safety of visitors read maps provide tourism related information assemble visitor supplies engage local communities in the management of natural protected areas inform visitors at tour sites provide visitor information manage tourist groups perform clerical duties administer tour contract details welcome tour groups

OPTIONALOptional competences

demonstrate intercultural competences in hospitality services handle customer complaints plan measures to safeguard cultural heritage advise on nature conservation measure customer feedback maintain incident reporting records monitor nature conservation apply foreign languages in tourism plan measures to safeguard natural protected areas identify plants characteristics promote recreation activities distribute local information materials assist clients with special needs inspire enthusiasm for nature maintain relationships with doctors

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)