§ OCCUPATION · GLOBAL STANDARDS

spa attendant

Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center.

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Description

Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

quality standards types of spa

OPTIONALAdjacent knowledge that strengthens fit

company policies personal protective equipment health, safety and hygiene legislation

Practical Skills

ESSENTIALApplied skills & competences

keep up to date with spa products maintain personal hygiene standards when cleaning handle customer complaints clean spa work areas sell products greet guests restock towels order supplies provide athletic equipment to clients clean building floors maintain customer service maintain cleaning equipment monitor stock level guarantee customer satisfaction process payments sell services organise on-site amenities allocate locker space ensure sanitation

OPTIONALOptional competences

implement marketing strategies produce sales reports manage health and safety standards maintain work area cleanliness analyse goal progress assist guest departure ensure health and safety of staff restock toilet facilities' supplies collect items for laundry service control temperature manage infection control in the facility provide customer follow-up services oversee spa maintenance plan spa services ensure health and safety of customers respond to customers' inquiries

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)