§ OCCUPATION · GLOBAL STANDARDS

host/hostess

Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.

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Description

Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.

Practical Skills

ESSENTIALApplied skills & competences

promote the use of sustainable transport demonstrate intercultural competences in hospitality services greet guests identify customer's needs maintain customer service escort visitors to places of interest maintain relationship with customers handle personal identifiable information communicate verbal instructions provide tourism related information distribute local information materials assist clients with special needs provide visitor information manage tourist groups inform tourist groups on logistical times answer incoming calls welcome tour groups

OPTIONALOptional competences

handle customer complaints handle guest luggage create solutions to problems answer questions about the train transport service speak different languages apply foreign languages in tourism be friendly to passengers assist passengers check tickets at venue entry

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)