§ OCCUPATION · GLOBAL STANDARDS

client relations manager

Client relations managers act as the middle person between a company and its customers.

Description

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

communication principles product comprehension corporate social responsibility relationship marketing public relations business communication corporate sustainability knowledge base

OPTIONALAdjacent knowledge that strengthens fit

customer relationship management business management principles sales strategies data protection customer service

Practical Skills

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)