cloak room attendant

Description

Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.

Theoretical Knowledge

OPTIONALAdjacent knowledge that strengthens fit

fire safety regulations

Practical Skills

ESSENTIALApplied skills & competences

manage lost and found articles allocate numbers to clients' belongings greet guests maintain customer service communicate with customers tend to clients' personal items maintain cleanliness in the cloak room

OPTIONALOptional competences

manage emergency evacuation plans provide information on facility's services handle customer complaints sell snacks restock towels collect fees for cloak room service handle surveillance equipment assist guest departure provide directions to guests restock toilet facilities' supplies handle linen in stock ensure hotel security maintain professional administration clean toilet facilities assist clients with special needs oversee guest laundry service check tickets at venue entry