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§ OCCUPATION · GLOBAL STANDARDS

insurance claims handler

Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders.

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Description

Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and reporting to calculate and adjust claims as needed, communicate with and guide policyholders and monitor the progress of a claim.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
fraud detectioninsurance lawclaims procedurestypes of insuranceactuarial scienceprinciples of insurance
OPTIONALAdjacent knowledge that strengthens fit
insurance marketstatistics
Practical Skills
ESSENTIALApplied skills & competences
classify insurance claimsinterview insurance claimantsorganise a damage assessmentcommunicate with beneficiariesreview insurance processcalculate compensation paymentsmanage claim filesprovide financial product informationapply technical communication skillsanalyse claim fileshandle incoming insurance claimssynthesise financial informationmaintain records of financial transactions
OPTIONALOptional competences
assess coverage possibilitieshandle customer complaintsanalyse financial riskhandle financial transactionshandle financial disputesestimate damagetrace financial transactionsapply statistical analysis techniquesdecide on insurance applicationsensure cross-department cooperationmanage claims process

GLOBAL RESOURCE

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SKILLS OVERVIEW

32 total
19 essential · 13 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice