§ OCCUPATION · GLOBAL STANDARDS

accommodation manager

Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment.

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Description

Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and operations through activities such as supervising the staff, keeping financial records and organising activities.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

property management software

OPTIONALAdjacent knowledge that strengthens fit

local area tourism industry energy conservation

Practical Skills

ESSENTIALApplied skills & competences

monitor company policy develop inclusive communication material implement marketing strategies implement sales strategies manage health and safety standards manage different departments in a hospitality establishment handle financial transactions manage hospitality revenue manage staff ensure price competitiveness create solutions to problems maintain customer service monitor financial accounts create annual marketing budget assist at check-in ensure infrastructure accessibility develop strategies for accessibility manage budgets build business relationships

OPTIONALOptional competences

handle customer complaints greet guests conduct research on food waste prevention plan shifts of employees plan health and safety procedures train staff to reduce food waste develop working procedures recruit employees set up pricing strategies forecast occupancy demand design indicators for food waste reduction manage inspections of equipment develop food waste reduction strategies design space for religious needs

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)