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§ OCCUPATION · GLOBAL STANDARDS

shop assistant

Shop assistants work in shops where they perform assistance duties.

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Description

Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
company policiesproduct comprehension
OPTIONALAdjacent knowledge that strengthens fit
teamwork principlessales promotion techniques
Practical Skills
ESSENTIALApplied skills & competences
put up price tagsprovide customer guidance on product selectionoperate cash registersupervise merchandise displaysnotify customers on special offersapply company policiespack merchandise for giftsmaintain relationship with suppliersprocess refundsmaintain store cleanlinessmaintain relationship with customersprovide customer follow-up servicespackage purchases in bagsexecute working instructionsdirect customers to merchandiseOrder productsorganise product displaystock shelvescarry out order intakeexamine merchandise
OPTIONALOptional competences
use different communication channelsachieve sales targetsidentify customer's needsprocess orders from online shopcheck deliveries on receiptmaintain customer servicecarry out active sellingmonitor stock leveldemonstrate products' featuresprocess paymentskeep records of merchandise delivery

GLOBAL RESOURCE

View official definition ↗

SKILLS OVERVIEW

35 total
22 essential · 13 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice