§ OCCUPATION · GLOBAL STANDARDS

front line medical receptionist

Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.

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Description

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

health records management health care system medical terminology customer service administrative tasks in a medical environment medical informatics health care legislation

OPTIONALAdjacent knowledge that strengthens fit

medical studies manage healthcare staff professional documentation in health care

Practical Skills

ESSENTIALApplied skills & competences

contribute to continuity of health care maintain reception area communicate in healthcare communicate by telephone type on electronic devices collect healthcare user's general data work in multidisciplinary health teams follow clinical guidelines manage healthcare users' data comply with legislation related to health care work in a multicultural environment in health care apply numeracy skills answer patients' questions identify patients' medical records administer appointments adhere to organisational guidelines maintain healthcare user data confidentiality use electronic health records management system

OPTIONALOptional competences

comply with quality standards related to healthcare practice assist patients with special needs communicate in foreign languages with health service providers screen clients process medical insurance claims

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)