emergency medical dispatcher

Description

Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

medical dispatch local geography

OPTIONALAdjacent knowledge that strengthens fit

health care system medical terminology customer service professional documentation in health care health care legislation

Practical Skills

ESSENTIALApplied skills & competences

comply with quality standards related to healthcare practice support distressed emergency callers tolerate stress operate an emergency communication system log emergency call information electronically personnel planning in emergency response manage multiple patients simultaneously manage dispatch software systems prioritise emergencies comply with legislation related to health care answer emergency calls dispatch ambulance communicate verbal instructions listen actively adhere to organisational guidelines provide advice to emergency callers work in multidisciplinary teams related to emergency care

OPTIONALOptional competences

communicate in foreign languages with health service providers coordinate with other emergency services observe confidentiality show intercultural awareness