§ OCCUPATION · GLOBAL STANDARDS

steward/stewardess

Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.

Description

Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.

Theoretical Knowledge

OPTIONALAdjacent knowledge that strengthens fit

air transport law airport planning physical parts of the vessel vessel safety equipment health and safety measures in transportation common aviation safety regulations

Practical Skills

ESSENTIALApplied skills & competences

handle customer complaints handle financial transactions greet guests maintain customer service serve food in table service comply with food safety and hygiene assist passengers

OPTIONALOptional competences

perform routine flight operations checks manage lost and found articles implement marketing strategies service rooms perform small vessel safety procedures implement sales strategies perform services in a flexible manner use riverspeak to communicate follow verbal instructions use different communication channels assist passengers with timetable information deliver outstanding service tolerate stress conduct full-scale emergency plan exercises sell souvenirs carry out pre-flight duties provide food and beverages assist passengers in emergency situations prepare simple meals on board inspect cabin service equipment read stowage plans handle guest luggage identify customer's needs manage the customer experience act reliably communicate reports provided by passengers provide first aid handle stressful situations in the work place execute flight plans answer questions about the train transport service check carriages handle veterinary emergencies prepare flight reports give instructions to staff maintain relationship with customers provide information to passengers be friendly to passengers facilitate safe disembarkation of passengers prepare mixed beverages apply transportation management concepts communicate verbal instructions check passenger tickets demonstrate emergency procedures help to control passenger behaviour during emergency situations distribute local information materials analyse work-related written reports manage on board hazards process customer orders assist clients with special needs have computer literacy deal with challenging work conditions show intercultural awareness oversee guest laundry service upsell products maintain vessel safety and emergency equipment maintain stock supplies for guest cabin

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)