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§ OCCUPATION · GLOBAL STANDARDS

train attendant

Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.

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Description

Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
health and safety measures in transportation
Practical Skills
ESSENTIALApplied skills & competences
install passenger service unitsresearch passenger needshandle financial transactionsgreet guestsmaintain customer serviceserve food in table servicecomply with food safety and hygieneassist passengers
OPTIONALOptional competences
check tickets throughout carriagesmanage lost and found articlesimplement marketing strategiesservice roomsimplement sales strategiesuse different communication channelsassist passengers with timetable informationhandle customer complaintsassist passengers in emergency situationsread stowage planshandle guest luggageidentify customer's needsmanage the customer experienceprovide first aidanswer questions about the train transport servicecheck carriagesgive instructions to staffbe friendly to passengersfacilitate safe disembarkation of passengersapply transportation management conceptsdemonstrate emergency proceduresdistribute local information materialsassist clients with special needsshow intercultural awarenessrestrict passenger access to specific areas on boardmaintain stock supplies for guest cabin

GLOBAL RESOURCE

View official definition ↗

SKILLS OVERVIEW

35 total
9 essential · 26 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice