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§ OCCUPATION · GLOBAL STANDARDS

ticket sales agent

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.

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Description

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
cancellation policies of service providers
Practical Skills
ESSENTIALApplied skills & competences
quote pricessell ticketsprocess bookinginform customers of activity changesmaintain customer servicecommunicate with customershandle personal identifiable informationprocess paymentsuse global distribution systemprovide tourism related informationassist clients with special needshave computer literacyrespond to customers' inquiriesupsell productskeep up to date on local events
OPTIONALOptional competences
assist customers with self-service ticketing machinesmaintain customer recordsspeak different languagesapply foreign languages in tourismcomply with food safety and hygienestay up-to-date with current events

GLOBAL RESOURCE

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SKILLS OVERVIEW

22 total
16 essential · 6 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice