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© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT
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Occupation
· Global Standards

ground steward/ground stewardess

Ground stewards/ground stewardesses assist rail passengers before they board.

View on ESCO

DESCRIPTION

Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.

THEORETICAL KNOWLEDGE

ESSENTIALTheoretical knowledge required
air transport law

PRACTICAL SKILLS

ESSENTIALApplied skills & competences
tolerate stress
manage the customer experience
OPTIONALOptional competences
sell tickets
assist customers
handle customer complaints

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SIMILAR OCCUPATIONS

9 SHARED SKILLS

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Skills overview

24total
9 essential
15 optional

Breakdown

Knowledge
1
Skills
5

Official resource

View official definition

Quick insight

This role requires 9 essential competences across both theoretical knowledge and practical skills.

DATA SOURCED FROM ESCO (EUROPEAN COMMISSION) & O*NET (U.S. DEPARTMENT OF LABOR)

© 2026 DESTINAI · v1.1 BETA · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice
PT