ground steward/ground stewardess

Ground stewards/ground stewardesses assist rail passengers before they board.

DESCRIPTION

Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.

THEORETICAL KNOWLEDGE

ESSENTIALTheoretical knowledge required

air transport law

PRACTICAL SKILLS

ESSENTIALApplied skills & competences

tolerate stress

manage the customer experience

OPTIONALOptional competences

sell tickets

assist customers

handle customer complaints

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DATA SOURCED FROM ESCO (EUROPEAN COMMISSION) & O*NET (U.S. DEPARTMENT OF LABOR)