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§ OCCUPATION · GLOBAL STANDARDS

ground steward/ground stewardess

Ground stewards/ground stewardesses assist rail passengers before they board.

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Description

Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
air transport lawair passenger behaviour
OPTIONALAdjacent knowledge that strengthens fit
customer service
Practical Skills
ESSENTIALApplied skills & competences
tolerate stressmanage the customer experiencemaintain customer servicecommunicate with customerscheck in passengerscheck in luggageassist passengers
OPTIONALOptional competences
sell ticketsassist customershandle customer complaintscommunicate by telephoneconduct security screeningsensure flights run to scheduleprocess bookingboard aircraft passengersassist VIP guestsguarantee customer satisfactionmaintain relationship with customersassist clients with special needsconduct airport security screeningupsell products

GLOBAL RESOURCE

View official definition ↗

SKILLS OVERVIEW

24 total
9 essential · 15 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice