§ OCCUPATION · GLOBAL STANDARDS

tourist information centre manager

Tourist information centre managers are in charge of managing employees and activities of a centre which provides information and advice to travellers and visitors about local attractions, events, travelling and accommodation.

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Description

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

local area tourism industry tourism market geographical areas relevant to tourism

OPTIONALAdjacent knowledge that strengthens fit

ecotourism self-service technologies in tourism virtual reality

Practical Skills

ESSENTIALApplied skills & competences

maintain customer records build a network of suppliers in tourism analyse data about clients manage medium term objectives manage staff create solutions to problems maintain customer service develop financial statistics reports design press kit for media apply foreign languages in tourism handle personal identifiable information recruit employees comply with food safety and hygiene oversee the design of touristic publications provide tourism related information ensure infrastructure accessibility develop tourist information materials distribute local information materials develop strategies for accessibility have computer literacy handle touristic quantitative data oversee the printing of touristic publications respond to customers' inquiries assess an area as a tourism destination manage budgets design materials for multimedia campaigns build business relationships present reports keep up to date on local events

OPTIONALOptional competences

prepare travel packages educate on sustainable tourism support local tourism support community-based tourism manage website plan shifts of employees promote virtual reality travelling experiences use e-tourism platforms perform market research manage visitor flows in natural protected areas coordinate operational activities train employees manage conservation of natural and cultural heritage read maps improve customer traveling experiences with augmented reality engage local communities in the management of natural protected areas assist clients with special needs

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)