§ OCCUPATION · GLOBAL STANDARDS

operations manager

Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services.

Description

Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

quality standards project management supply chain management corporate social responsibility energy conservation operations management

OPTIONALAdjacent knowledge that strengthens fit

manufacturing processes internal risk management policy accounting contract law employment law facilities management in the organisation organisational resilience information confidentiality database quality standards quality assurance methodologies insourcing strategy security regulations outsourcing strategy

Practical Skills

ESSENTIALApplied skills & competences

follow company standards manage supplies apply change management manage staff make strategic business decisions strive for company growth ensure equipment availability ensure equipment maintenance establish daily priorities manage logistics manage profitability perform project management liaise with managers supervise daily information operations evaluate employees manage budgets develop staff build business relationships

OPTIONALOptional competences

create a financial report oversee the facilities services budget oversee quality control liaise with government officials perform risk analysis make data-driven decisions handle customer complaints advise on efficiency improvements manage facilities services advise on utility consumption support managers manage several projects promote facilities management services develop business case plan buildings maintenance work maintain relationship with suppliers supervise work develop revenue generation strategies perform quality audits write work-related reports manage project information create solutions to problems budget for financial needs maintain customer service create project specifications promote innovative infrastructure design implement corporate governance evaluate project plans train employees manage standard enterprise resource planning system meet deadlines set quality assurance objectives control financial resources shape organisational teams based on competencies maintain relationship with customers estimate profitability provide cost benefit analysis reports manage major incidents impart business plans to collaborators recruit employees perform resource planning negotiate terms with suppliers manage maintenance operations negotiate with stakeholders control of expenses make investment decisions manage project metrics perform procurement processes adhere to organisational guidelines assess supplier risks interpret financial statements assess financial viability align efforts towards business development estimate duration of work

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)