§ OCCUPATION · GLOBAL STANDARDS

service manager

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers.

View on Official Portal ↗

Description

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

video conferencing tool customer relationship management product comprehension data protection corporate social responsibility customer service information confidentiality

OPTIONALAdjacent knowledge that strengthens fit

business analysis company policies accounting techniques business management principles employment law e-commerce systems sales strategies advertising techniques relationship marketing call quality assurance management

Practical Skills

OPTIONALOptional competences

implement marketing strategies oversee quality control fix meetings produce sales reports assess employees' capability levels implement sales strategies perform risk analysis use different communication channels analyse business processes manage health and safety standards manage supplies achieve sales targets manage a small-to-medium business plan shifts of employees create a work atmosphere of continuous improvement order supplies manage membership database plan marketing campaigns write work-related reports measure customer feedback make strategic business decisions analyse goal progress analyse customer service surveys coordinate events collect items for laundry service evaluate performance of organisational collaborators provide cost benefit analysis reports establish daily priorities develop working procedures deal with pressure from unexpected circumstances represent the organisation supervise sales activities manage workflow processes manage profitability stimulate creative processes keep records of customer interaction carry out inventory planning interview people persuade clients with alternatives manage payroll reports manage key performance indicators of call centres evaluate employees analyse call centre activities

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)