sales account manager

Description

Sales account managers serve as intermediators between clients and the organisation, managing both sales and long term relations with the client. They have knowledge about products and services and develop contracts with customers.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

company policies product comprehension customer service relationship marketing characteristics of products characteristics of services

OPTIONALAdjacent knowledge that strengthens fit

consumer protection competition law accounting techniques consumer goods industry employment law

Practical Skills

ESSENTIALApplied skills & competences

prospect new customers produce sales reports maintain customer records manage contracts keep records on sales study sales levels of products ensure client orientation apply company policies implement customer follow-up use customer relationship management software perform customers’ needs analysis negotiate price maximise sales revenues forecast account metrics perform data analysis build business relationships

OPTIONALOptional competences

pose questions referring to documents perform market research speak different languages use content management system software use communication techniques adapt to changing situations deliver a sales pitch