§ OCCUPATION · GLOBAL STANDARDS

after-sales service technician

After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products.

View on Official Portal ↗

Description

After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

maintenance operations customer relationship management product comprehension customer service characteristics of products characteristics of services

OPTIONALAdjacent knowledge that strengthens fit

consumer protection sales strategies electronic and telecommunication equipment sales activities

Practical Skills

ESSENTIALApplied skills & competences

advise on merchandise features implement sales strategies implement customer follow-up contact customers create solutions to problems communicate with customers guarantee customer satisfaction execute after sales activities ensure compliance with legal requirements provide customer follow-up services

OPTIONALOptional competences

address problems critically monitor after sales records apply technical communication skills provide information solve technical problems maintain relationship with customers manage schedule of tasks keep records of customer interaction listen actively

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)