§ OCCUPATION · GLOBAL STANDARDS

social services manager

Social services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services.

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Description

Social services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services. They are responsible for the implementation of legislation and policies relating to, for example, decisions about vulnerable people. They promote social work and social care values and ethics, equality and diversity, and relevant codes guiding practice. They are responsible for liaising with other professionals in criminal justice, education and health. They can be responsible for contributing to local and national policy development.

Theoretical Knowledge

ESSENTIALTheoretical knowledge required

social sciences adolescent psychological development strategies for handling cases of elder abuse legal requirements in the social sector customer service

OPTIONALAdjacent knowledge that strengthens fit

budgetary principles pedagogy older adults' needs health care system social security law government policy implementation public housing legislation impact of social contexts on health government social security programmes organisational policies personnel management disability care financial management child protection

Practical Skills

ESSENTIALApplied skills & competences

relate empathetically implement marketing strategies build helping relationship with social service users set organisational policies apply decision making within social work monitor regulations in social services use person-centred planning manage budgets for social services programs promote social awareness communicate with social service users apply socially just working principles promote social change demonstrate leadership in social service cases promote inclusion advocate for social service users manage fundraising activities perform public relations work within communities maintain records of work with service users manage staff follow health and safety precautions in social care practices influence policy makers on social service issues communicate professionally with colleagues in other fields carry out social work research manage a social work unit analyse community needs manage stress in the work place report on social development manage government funding provide safeguarding to individuals cooperate at inter-professional level plan social service process deliver social services in diverse cultural communities comply with legislation in social services apply quality standards in social services manage ethical issues within social services apply holistic approach within social services accept own accountability involve service users and carers in care planning prevent social problems advocate for others consider economic criteria in decision making manage social crisis contribute to protecting individuals from harm show intercultural awareness listen actively assess social service users' situation adhere to organisational guidelines review social service plan evaluate staff performance in social work build business relationships

OPTIONALOptional competences

tend to elderly people conduct interview in social service protect client interests oversee quality control manage emergency procedures apply person-centred care apply strategic thinking promote the safeguarding of young people liaise with local authorities assess the development of youth manage health and safety standards build community relations communicate with youth meet standards of practice in social services apply conflict management ensure compliance with policies maintain relationships with government agencies implement care programmes for children plan shifts of employees handle children's problems provide improvement strategies coordinate care manage government policy implementation respond to enquiries contribute to the safeguarding of children develop social security programmes train employees maintain relations with local representatives ensure public safety and security communicate about youth's well-being organise operations of residential care services communicate with others who are significant to service users support children's wellbeing organise facility activities manage administrative systems supervise children support social service users in skills management manage health and safety apply organisational techniques maintain relations with children's parents manage budgets develop professional network advise on social security benefits present reports

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)