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§ OCCUPATION · GLOBAL STANDARDS

consumer rights advisor

Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services.

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Description

Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
consumer protectioncustomer serviceconsumer law
OPTIONALAdjacent knowledge that strengthens fit
fraud detectioncorporate lawlegal research
Practical Skills
ESSENTIALApplied skills & competences
protect client interestsinspect government policy complianceapply conflict managementinvestigate complaints related to consumer protectionapply technical communication skillsrespond to enquiriescommunicate with customersadvise on consumer rightskeep records of customer interaction
OPTIONALOptional competences
advise on government policy compliancepromote responsible consumer behaviourkeep task recordsuse different communication channelsliaise with local authoritiesensure law applicationprovide legal adviceassess quality of servicescompile legal documentsreport test findingsmaintain relations with local representativesprevent fraudulent activities

GLOBAL RESOURCE

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SKILLS OVERVIEW

27 total
12 essential · 15 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice