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§ OCCUPATION · GLOBAL STANDARDS

veterinary receptionist

Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.

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Description

Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.

Theoretical Knowledge
ESSENTIALTheoretical knowledge required
signs of animal illnessanimal welfare legislationsafe work practices in a veterinary settingbiosecurity related to animalsanimal welfareveterinary terminology
OPTIONALAdjacent knowledge that strengthens fit
animal behaviouranatomy of animalsphysiology of animals
Practical Skills
ESSENTIALApplied skills & competences
maintain reception areause different communication channelshandle customer complaintscommunicate by telephonemonitor the welfare of animalsapply safe work practices in a veterinary settingmanage veterinary practice waiting areaprocess bookingmanage animal biosecurityhandle veterinary emergenciescommunicate with customersprovide support to veterinary clientsdeal with challenging peoplereceive veterinary clients and their animals for appointmentsprocess paymentsmanage infection control in the facilitymaintain administrative records in the veterinary officehave computer literacyapply animal hygiene practicesperform multiple tasks at the same time
OPTIONALOptional competences
manage clinical environmentscollaborate with animal related professionalsmake decisions regarding the animal's welfaremanage a small-to-medium businesshandle financial transactionsaddress problems criticallycreate solutions to problemsinterview animal owners on animals' conditionsapply numeracy skillsmaintain stocks of veterinary materialsmaintain veterinary clinical recordssell veterinary materialscalculate rates per hours

GLOBAL RESOURCE

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SKILLS OVERVIEW

42 total
26 essential · 16 optional

Data Source: Unified Global Standards (ISCED, ISCO, O*NET, ESCO)

© 2026 DESTINAI · BETA 1.0 · ISCED ISCO O*NET ESCO
CareersSkillsPrivacyTermsEU AI Act notice